Code Of Ethics
QuestNet expects all Independent Distributors (IDs) to
uphold the principles of fairness, honesty and integrity in all their dealings
and activities as IDs.
This Code of Ethics forms part of the QuestNet Policies & Procedures and
all other regulations and agreements currently in place which bind every ID.
Any serious breach of the Code, Policies and Procedures, regulations and
agreements in place will involve action(s) being taken by QuestNet in
accordance with the QuestNet Policies & Procedures.
The Code of Ethics explains proper conduct of business for IDs to practice.
Additionally, QuestNet encourages all IDs to obtain and observe the Code of
Ethics that has been provided by any DSA (Direct Selling Association) in their
respective countries if and where applicable.
It is a mandatory requirement that IDs comply with the Code of Ethics at all
times.
QuestNet
Code Of Ethics
1. DEALING WITH THE GENERAL PUBLIC
1.1 Contact & Communications An ID:
(a) will at all times, when contacting anyone either from a telephone list or
by other means, respect the privacy and wishes of the person contacted;
(b) will never engage in objectionable or abusive conduct, unfair or aggressive
conduct when contacting or dealing with any other person in relation to
QuestNet or opportunity it provides;
(c) will offer the opportunities of, and associated with QuestNet on its merits
without exaggeration, concealment, curiosity or misrepresentation;
(d) will ensure they maintain their personal presentation in dress, language
and documentation to the highest possible standard;
(e) Will observe the provisions of the law and good manners regarding times and
days when making the call and appointments.
1.2 Presenting Opportunity An ID presenting the Business Plan at any time,
conducting a Training Event or Seminar or QuestNet ID Meeting will:
(a) not falsely represent to any person any details regarding the financial
rewards available under the QuestNet Plan;
(b) not make any false or misleading representations about the features of
QuestNet�s products, services and programmes, including as to their stan dard,
quality, value, characteristics, accessories, uses for a particular purpose,
merchantability or benefits;
(c) not make any false or misleading representations about the price of Quest
Net products or services;
(d) not engage in conduct that is liable to mislead anyone as to the nature,
manufacturing process, characteristics, suitability for purpose or quality of
any QuestNet products
or services;
(e) not make any false or misleading representations concerning the need by
anyone for goods or services;
(f ) make it thoroughly clear to any person to whom the ID discusses the oppor
tunity that financial rewards to IDs are based on an ID's individual
performance;
(g) Use official literature as approved by QuestNet including forms, scripts
and other tools.
1.3 Conducting Business An ID must not at any time:
(a) take advantage of another person�s disabilities or weaknesses, such as
illness, age, infirmity, lack of education or unfamiliarity with language;
(b) actively solicit or demand orders for QuestNet products by anything other
than an offer to collate any order an ID wishes to make, including by the use
of physi cal force, undue harassment or coercion;
(c) refuse to identify themselves when requested to do so.
1.4 Explaining The Business Plan
(a) When presenting or discussing the QuestNet Business Plan and the Benefits
which might be available, an ID must generally rely for reference on QuestNet
literature and observe the following regarding the contents of the business
Plan :
(i) if predictions as to profitability are made, they should reflect what an
average person carrying on the Business would achieve under normal
circumstances;
(ii) if any estimates of profits are made, the assumptions on which they are
based should be clearly stated;
(iii) where there is no previous experience on which to base expectations as to
profitability this should be stated when making the representation.
(b) When presenting or discussing the QuestNet Business Plan, an ID must not
make false representations concerning:
(i) any risks likely to be associated with carrying on the Business;
(ii) the amount of time the average person would have to devote to carrying on
the Business;
(iii) the annual expenditure and the annual gross income which the average
person carrying on the Business might expect and the method of calcu lating
those figures.
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2. GENERAL OBLIGATIONS
2.1 Authorisation Limit
Authorisation of an ID is limited. They shall refer any matter pertaining to
Quest Net to the designated Company Distributor. An ID shall not interfere
in any decision making process without prior written approval from the Company
Distributor.
2.2 Poaching Independent Distributors
QuestNet does not condone the intentional poaching of other competitors� IDs or
IDs from another Line of Introduction within the QuestNet Business.
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3. USE OF QUESTNET PROPERTY
As trademarks, logos and service marks are
registered and owned by QuestNet and/or its affiliates, all written materials
are the copyright of QuestNet, the use of trademarks, logos or service marks or
the publication of copyright materials may only be under taken with the written
authorisation from QuestNet and not otherwise.
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4. PRODUCT CLAIMS
QuestNet publishes detailed data about its
products which is verifiable, accurate and complete. An ID must not make claims
about any QuestNet products or services unless they are sourced from
appropriate official QuestNet literature and accurately reflect the information
contained in the appropriate literature.
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5. OBLIGATIONS OF INDEPENDENT
Distributorship
5.1 Promote Ethical Business Practice
An ID will:
(a) ensure the IDs in his/her group are aware of this Code and at all times
carry out their Business relationships either within the group or with IDs of
the public; lawfully; with courtesy and integrity; and in accordance with this
Code;
(b) ensure they remain well informed regarding laws applicable to the Business
and duties of an ID including other essential facts and public policies or
regulations which may affect such Business and duties;
(c) keep confidential and not unethically use information that may be of
detriment to another ID's Business.
5.2 QuestNet�s Obligations QuestNet will ensure that:
(a) its employees will at all times act in a manner which does not conflict
with the best legitimate interests of an ID and carry out duties in accor dance
with professional courtesy and integrity;
(b) IDs are kept well informed regarding laws applicable to the Business and
duties of IDs and other essential facts and public policies which affect such
Business and duties and will comply with all the requirements thereof;
(c) full cooperation of its employees is given to IDs with respect to advising
them about matters which affect them;
(d) it acts in the IDs� legitimate interest to the best of its abilities.
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6. APPLICATION OF THE CODE OF ETHICS
QuestNet and an ID will accept the Code Of Ethics
entirely and observe its provisions.
6.1 Compliance QuestNet and an ID will ensure full compliance of the Code:
(a) in QuestNet�s case by Directors, Executives and all other employees;
(b) in the ID's case by the ID and their Downlines.
6.2 Administration QuestNet will administer its dealings with IDs in a manner
that is conducive to compliance of the Code Of Ethics.
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7. ETHICAL CONTACT
ID(s) must not:
(a) tout for or on behalf of another MLM Company or Direct Selling Company;
(b) divulge confidential information to unauthorized persons or for
unauthorized or unethical purposes;
(c) discuss financial aspects of other IDs� Businesses;
(d) encourage another ID to change Line of Sponsorship or Introduction;
(e) engage in Cross Lining or Poaching; encourage or induce any other person to
engage in Cross Lining or Poaching;
(f ) use QuestNet�s sponsored Functions, Literatures or CDs to support Cross
Lining or Poaching.
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8. POTENTIAL ID ASSISTANCE
An ID, either with or without an Upline�s
assistance, must at all times complete all relevant parts of an Application in
the presence of the Prospect.
8.1 Explanation To Prospect
A Sponsor or Upline must explain to the Prospect, and complete in their pres
ence, the details of the Application Forms so that the Prospect comprehends
that they are personally introduced by the Upline or Introducing ID.
8.2 Application Subject To Acceptance
The Application Form is subject to QuestNet�s discretion in accepting it as a
valid application and making the appointment of that person as an ID.
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9. COMPLAINTS
If an ID becomes aware of a breach of this Code,
and wishes to proceed to lodge a complaint, the complaint should be made in
writing in accordance to QuestNet Policies & Procedures.
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Good business ethics starts from YOU, the Leader.
As an ID, I will...
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be honest and fair in all my dealings with QuestNet
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perform all my professional activities in a manner that will enhance my
reputation and the positive reputation established by QuestNet
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present the marketing plan accurately and honestly, clearly portraying the
level of effort required to achieve success
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accept and carry out to my best e?ort all duties expected
of an ID and sponsor, including training and supporting the downlines in my
organisation
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abide by all policies and procedures that are applicable to
the operation of my business
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strive to ensure that my downlines are satis?ed with my
service and leadership
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present realistic income possibilities only, and solely in relation to the
appropriate effort involved
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answer the questions and queries of prospects and downlines fairly and honestly
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present the bene?ts and information of the business as stated in the Company�s
official literature and from my own personal experiences
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sponsor/refer only those people that I have developed as my
own downlines and/or business prospects
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always encourage prospect(s) developed by their initial
referrers to be sponsored by
them as well
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be clear that QuestNet is a Network Marketing opportunity
in which my income is
related to my marketing and leadership skills as well as my own personal
efforts
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treat all prospects, downlines and associates with respect,
goodwill, and professional courtesy
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not entice downlines from outside my Line of Sponsorship to
sign under my organisation
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not misrepresent the QuestNet�s business in any way
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not use any advertising which I know may be false or
misleading
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be fair and just to my downlines and associates, and not
engage in practices which may re?ect unfavourably on myself, my organization,
the Company and the industry
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conduct myself in such a manner as to re?ect only the
highest standard of integrity, frankness and responsibility because I recognise
that my actions as an ID with QuestNet have far-eaching efects
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use the information contained in all our websites for my
personal, non-commercial use only
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not create any unapproved or illegal websites which will
tarnish the image of QuestNet and its related companies
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